Terms of service
1. Who We Are
CHIARO is operated by La Viera Company Limited, a private company limited by shares incorporated in Hong Kong (company registration no. 78721602), with its registered office at Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong.
2. When a Contract Is Formed
Placing an order is an offer to buy. The contract is confirmed when we send your Order Confirmation email. If something goes wrong — stock runs out, a payment fails — we will tell you straight away and you will not be charged.
3. Prices & Payment
All prices are in Euros and include VAT where applicable. The price you see when you order is the price you pay — no surprises at checkout. We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay, plus local options such as Bancontact and MB WAY where available. All payments are encrypted.
4. Delivery
We ship to EU member states. Delivery estimates are shown at checkout. We are not able to guarantee exact dates — international shipping involves customs and carriers outside our control. If your order is lost in transit, we will sort it out.
5. Right of Withdrawal
You have 30 days from delivery to change your mind and return your order, no explanation needed. This includes the 14-day right of withdrawal you have as an EU consumer. Everything you need to know is in our Return & Refund Policy.
6. Legal Guarantee
Every product comes with a 2-year statutory guarantee under EU Directive 2019/771. If something is faulty or not as described, you are entitled to a repair, replacement, price reduction, or refund — depending on what works best for you.
7. Our Liability
If something goes wrong on our end, our liability is limited to what you paid for the product. We are not liable for indirect or consequential losses. Nothing here affects your statutory rights or limits liability where the law does not allow it.
8. Intellectual Property
The CHIARO name, logo, images, and copy belong to us or our licensors. Please do not reproduce or repurpose them without asking first.
9. Governing Law
These terms are governed by the laws of the Hong Kong Special Administrative Region. If you are an EU consumer, the mandatory laws of your country of residence also apply and take precedence where they differ.
10. Disputes
If something is not right, email us first at contact@chiarobenessere.com. We want to resolve things without it becoming a formal process. If we cannot agree, EU consumers may contact their national consumer protection authority or the courts of their country of residence.
