Refund policy

We are here to help

Something did not go the way you hoped.

That is frustrating — especially when you were looking forward to it arriving. We get it, and we are here to help.

Most problems are solved faster than you think.

Before you do anything else, just email us. No forms, no hold music. Tell us what happened and we will get back to you within 24 hours — often without you needing to send anything back.

Here is what usually happens:

Item arrived damaged or not working?  Our team will shortly evaluate the issues and send a replacement.

We can help you get the most out of it, or suggest something that fits you better.

Still not right for you?  That is completely okay. You have 30 days from the day your order arrives to return it — no reason needed. That is longer than the 14-day right of withdrawal EU law gives you. Just email us and we will make the process as simple as possible.

Return conditions:

• Items should be unused and in their original condition

• Sent back within 14 days of your cancellation notice

• Include proof of postage or a tracking number

Return shipping is at your cost unless the item arrived damaged or faulty — in which case we cover it completely.

Once we receive your return, your refund goes back to your original payment method within 14 days. No chasing required.

A small note: items with broken hygiene seals, customised products, and downloaded digital content cannot be returned once used.

Contact Us

contact@chiarobenessere.com — we respond within 24 hours.