Shipping policy
We want you to know exactly what to expect — not vague promises, but honest timelines — so you are never left wondering where your order is.
Where We Ship
We ship to all EU member states and the United Kingdom. If your country is not showing at checkout, get in touch and we will see what we can do.
Processing Time
Your order is prepared and handed to our supplier within 1–3 business days. During busy periods like sales or holidays this can stretch to 5 days — we will keep you updated if that happens.
Estimated Delivery Times
From the day your order is dispatched:
-
Germany, France, Netherlands, Belgium, Austria: 7–14 business days
-
Italy, Spain, Portugal, Greece: 10–18 business days
-
Poland, Czech Republic, Hungary, Romania: 10–20 business days
-
Sweden, Denmark, Norway, Finland: 8–16 business days
-
United Kingdom: 8–16 business days
These are honest estimates, not guarantees. International shipping involves customs and carriers we do not control. We appreciate your patience — and we will always follow up if something looks delayed.
Shipping Rates
Every order ships with tracking. Shipping is free on orders of $75 or more (approximately €68 / £58 at checkout, converted at the current exchange rate). Orders below this amount ship for a flat $4.95 (approximately €4.50 / £3.90). The exact amount is always shown at checkout before you pay.
Tracking
Every order ships with a tracking number. You will receive it the moment your order leaves our supplier. Allow 24–48 hours for the tracking link to activate — then you can follow your order the whole way.
Customs & Duties
Most standard EU orders fall below import duty thresholds. If any customs charges do arise on arrival, they are the responsibility of the recipient. It is rare, but we want you to know it is possible.
Lost or Delayed Orders
If your order has not arrived within the estimated window, do not stress — email us at contact@chiarobenessere.com and we will open an investigation with the carrier immediately. If your parcel is confirmed lost, we will send a replacement or issue a full refund. No argument.
Wrong Address
Please double-check your address before placing your order. Once a parcel is dispatched we cannot redirect it. If it comes back to us due to an address issue, we will get in touch to arrange reshipment or a partial refund.
