Frequently Asked Questions

Orders & Shipping

How long does shipping take?

We prepare your order within 1–3 business days. Delivery then usually takes 7–14 business days in Western Europe and up to 20 business days elsewhere in the EU and the UK. You can find the full timeline in our Shipping Policy.

Where do you ship, and how much does it cost?

We ship to all EU member states and the United Kingdom. Every order is tracked, and shipping is free on qualifying orders. The exact threshold and rates are in our Shipping Policy, and your shipping cost is always shown at checkout before you pay.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number by email, and you can follow it on our Track Your Order page.

Products

What does Chiaro offer?

Considered essentials for restful nights and calmer screen days: our Sleep Wellness collection (Alba sunrise light, Polso silent alarm band, Velo sleep mask, Quiete earplugs and the Respiro kit), eye and recovery care (Somnus eye mask, Visio Aura eye massager, Restor Pillow and Kinetic Core belt), LuminaDrive eyewear for dusk and night drives, and curated bundles at a gentler price.

Are Chiaro products medical devices?

No. Our products are designed for comfort, relaxation and better everyday routines. They are not medical devices. If you have a health condition, please check with your doctor before use.

Returns & Discounts

What is your return policy?

We offer a 30-day return window on all products. Items must be unused and in their original packaging. Please email us at contact@chiarobenessere.com to start a return. Full details are in our Refund Policy.

Can I combine discount codes?

One discount can be used per order. Discount codes cannot be combined with other offers or sale prices beyond the price shown.

Account & Support

How do I contact customer support?

You can reach us at contact@chiarobenessere.com. We reply to every message within 24 hours.

Can I change or cancel my order?

If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations. Please email us as soon as possible at contact@chiarobenessere.com.